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FAQ

Who are the Lyfe Telemedicine doctors?

Our care is provided by a network of U.S. board-certified internists, family doctors and pediatricians licensed to practice medicine in the U.S. and provide care 24/7. We also have board-certified primary care physicians, dermatologists, psychiatrists and licensed therapists who can provide specialty care. Our Specialists & Expert Advice services are provided by our global network of world-renowned experts who advise on complex conditions, treatment plans and surgeries.

How does Lyfe Telemedicine protect my privacy?

We are committed to protecting the privacy of every individual who uses our services. We comply with all relevant state, national and international laws and regulations, including the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent. On occasion, we may use de-identified information to help us improve our clinical programs.

Can Lyfe Telemedicine handle emergency situations?

You should not use Lyfe Telemedicine if you are experiencing a medical emergency. In the event of a medical emergency, please call 911.

Will I talk with a real doctor?

Lyfe Telemedicine’s doctors are U.S. board-certified internists, family doctors and pediatricians licensed to practice medicine in the U.S. When you request a visit, Lyfe Telemedicine will connect you with a doctor licensed in your state or province.

All of our physicians diagnose, treat and prescribe medications (if necessary) for common, non-emergency health issues by phone or video.

Is there a time limit on visits?

The amount of time allocated to a visit varies depending on the treatment you seek:
There is no time limit, however most issues are resolved in under 15 minutes.

Mental Health: The average mental health visit is 45 minutes, similar to an in-person therapy visit.

Dermatology: All communication between you and your dermatologist is through the secure Lyfe Telemedicine message center. You can ask follow-up questions at no charge for up to seven days and request the same dermatologist for subsequent consults if you wish.

What will happen after I schedule a visit?

After you have submitted your visit request, you will receive notifications when:

Your visit request is confirmed.

The provider is reviewing your medical history (the provider generally reviews your medical history 5-10 minutes prior to the start of your visit).

The provider is ready to see you.

Your visit is complete, and your treatment plan is ready.

If you have requested an ASAP/on-demand visit, please enter the waiting room as soon as you have requested your video visit. The provider will meet you in the waiting room when they become available.

If you have requested a scheduled visit, please enter the waiting room at the day and time you have requested. You will receive a reminder by email or text 10 minutes prior to your scheduled visit time.

What should I do if I need to cancel a scheduled visit?

After logging in to your account, navigate to your “Upcoming Visit” details, found on the homepage. There you will see a “Cancel Visit” button, which you can click to cancel your visit.

Does the doctor review my medical history before a visit?

We will ask you to complete a brief medical history prior to requesting your first visit, similar to filling out forms before an in-person doctor visit. You can update your medical history at any time through your profile on the website or the mobile app.

Your Lyfe Telemedicine medical history is stored on our HIPAA-compliant, encrypted central server. Before each visit, the doctor will review your medical history with a specific focus on chronic illnesses, current medications, allergies and any changes in your medical condition.

How do I start my video visit?

To join a video visit, log in to your account on the mobile app and click “Join waiting room.”

If you have requested an ASAP/on-demand visit, please enter the waiting room as soon as you have requested your video visit. The provider will meet you in the waiting room when they become available.

If you have requested a scheduled visit, please enter the waiting room at the day and time you have requested. You will receive a reminder by email or text 10 minutes prior to your scheduled visit time.
Please note: Video visits cannot be joined through FaceTime or Skype. They must be joined from within the mobile app or through your online account.

Should I keep the mobile app open on my phone while I wait for the doctor to join my video visit?
No, you do not have to leave your app open. However, please keep your phone near you so that the visit can begin right when the provider arrives. You will receive a text or email notification indicating the visit is about to start.

If you have requested a scheduled visit, please enter the waiting room at the day and time you have requested.

If you are not in the waiting room when the provider arrives, they will wait a few minutes before helping the next patient. Don’t worry, we will attempt to connect you with the next available provider prior to canceling your visit. You will receive a new set of notifications before the next provider arrives and you can stay in the waiting room until they join.

 

 

Still Need Help?

We’re Here.

Your Health Starts Here

Convenient & Safer Health Care Is Our Business

Our Doctors Are Here For You 24/7

888-522-6466

info@lyfetelemed.com

9 Dunwoody Park, Ste 106 Atlanta, GA, 30338

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8:30AM – 5:30PM EST

THIS PLAN IS NOT INSURANCE and is not intended to replace insurance. This plan is not a Qualified Health Plan under the Affordable Care Act. It provides discounts at participating providers. The plan does not pay providers directly.

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